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FAQS

Sections

General Questions
Technical Questions
Billing Questions

General Questions:

Do I have to sign a long term contract?

No. We are so confident in our Medical Alert Systems and services that we will never ask you to sign a long term contract or make a long term commitment.

I don't live in the same town as my parents, but want to buy it for them, what do I do?

Simply contact our Customer Service teams at  and we will help coordinate the installation for your parents. Programming and installation of the medical alert system takes less than 30 minutes. Let us help you get peace of mind no matter how far away you are.

Will my rates go up the more I use the service?

There is no limit to how much you can use the service. We encourage our customers to push the button no matter their need. We know that senior safety is more than just medical concerns. It can be noise in the backyard, concerns over the weather, or even just a request to call a neighbor.

How do I sign up for service?

Simply contact our customer Service teams at 1-844-394-8983. We will create a medical, family, and care team profile for you. We can usually schedule installation and account activation within 24 hours of your call.

How can I stay up-to-date on how much my mom is using her service?

You can request to be sent an incident report. Our PatientLINK service provides detailed reporting on patient usage. This report can be delivered by email or fax.

 

Technical Questions:

How do I get technical support?

Contact our Technical Support team at 1-844-394-8983. We can solve most problems over the phone. If a service call is needed, we will gladly schedule that for you.

What is the range of the medical alert system?

The ResponseLINK monitoring panel will receive a signal from your medical alert pendant anywhere in most homes up to 2500 square feet. Additionally, the pendant has a line of sight of more than 500 feet which means you are also within range if you step outside your home to get the mail or tend your garden. Ask your customer care representative to do a range test with you.

Do you need to have a dedicated phone line?

No, the unit will work on your existing phone line.

What if there is an emergency while someone is using the phone?

The ResponseLINK emergency response system will seize the line and contact the monitoring center. You do not need to worry about busy signals or lost connections if you have an emergency while you or anyone in your home is talking.

 

Billing Questions:

What payment discounts do you offer?

You can earn a FREE month just by referring friends and family who could benefit from ResponseLINK services.To share our services and give the gift of safety and security to someone special, contact us here or contact us directly at info@responselink.com

Will my insurance cover ResponseLINK services?

In some cases, yes. Many county or state programs offer reimbursement or co-payment of some services. Additionally, many private insurance companies also offer reimbursement for monitoring services. In most cases, the service is a tax-deductible medical expense. Please check with your local customer care representative for more details.

Which credit cards do you accept?

We accept Visa, MasterCard, Discover, and American Express. We also can set up your account to be paid through an EFT (Electronic Funds Transfer) directly from you checking or savings account.

Can I have my checking account set up to pay my monthly bill?

Yes. We can do electronic fund transfers with checking accounts at no additional cost.

What is your refund and cancellation policy?

You may cancel at any time simply by calling 1-844-394-8983 to get a return code and then sending all the equipment to us. We will discontinue your service on the day we receive the equipment. There's no termination fee. Contact us at 1-844-394-8983 to obtain cancellation instructions and a return code.