 |
|
| Find your local representative |
|
|
|
| Call 1-866-802-3676 |
|
 |
“I was gasping for air and with one touch of the button, Mary, a ResponseLINK |
| operator was on with me. She was very reassuring, kind and extremely helpful. Excellent and professional service. She gave me a good feeling of confidence and was on the phone with me until help arrived. I would recommend ResponseLINK to anyone. ” |
- Gwen MacNeill,
Southern Nevada |
|
|
 |
 |
“I was so impressed with the answers provided to me that I agreed to start imagined |
| that the installation of the ResponseLINK system would be so pleasant. I am reassured that ResponseLINK will provide me with consistently first rate service.” |
- Cheryl S. Hankin, Ph.D.
President and Chief Scientific Officer
BioMedEcon,
Health Economics and Outcomes Research |
|
|
|
 |
"We’re so relieved to have this emergency system. Thank you ResponseLINK |
| for helping us keep the life we built" |
- The Hawkes Family,
San Jose, CA |
|
|
|
|
|
|
|
|
Click on the audio button to listen to an actual call
|
 |
Play Audio |
|
|
|
FAQs |
|
|
|
|
|
|
General Questions
 Do I
have to sign a long term contract?
No. We are so confident in our Medical Alert Systems and services that
we will never ask you to sign
a long term contract or make a long term commitment.
I don't
live in the same town as my parents, but want to buy it for them, what do I do?
Simply contact our Customer Service teams at 1-866-802-3676 and we will help coordinate
the
installation for your parents. Programming and installation of the medical alert system takes less than 30 minutes. Let us help you get peace of mind no matter how far away you are.
Will my
rates go up the more I use the service?
There is no limit to how much you can use the service. We
encourage our customers to push the
button no matter their need. We know that senior
safety is more than just medical concerns. It can
be noise in the backyard, concerns
over the weather, or even just a request to call a neighbor.
How do
I sign up for service?
Simply contact our customer Service teams at 1-866-802-3676.
We will create a medical, family,
and care team profile for you. We can usually
schedule installation and account activation
within 24 hours of your call.
How can
I stay up-to-date on how much my mom is using her service?
You can request to be sent an incident report. Our PatientLINK
service provides detailed reporting
on patient usage. This report can be delivered
by email or fax.
Top
|
 |
Technical Questions:
How do I get technical support?
Contact our Technical Support team at 1-866-802-3676. We can solve most problems over
the phone. If a service call is needed, we will gladly schedule that for you.
What is the range of the medical alert system?
The ResponseLINK monitoring panel will receive a signal from your medical alert pendant anywhere
in most homes up to 2500 square feet. Additionally, the pendant has a line of sight of more than
500 feet which means you are also within range if you step outside your home to get the mail or
tend your garden. Ask your customer care representative to do a range test with you.
Do you need to have a dedicated phone line?
No, the unit will work on your existing phone line.
What if there is an emergency while someone is using the phone?
The ResponseLINK emergency response system will seize the line and contact the monitoring
center. You do not need to worry about busy signals or lost connections if you have an emergency
while you or anyone in your home is talking.
Top
|
|
Billing Questions:
What payment discounts do you offer?
You can earn a FREE month just by referring friends and family who could benefit from
ResponseLINK services.To share our services and give the gift of safety and security to
someone special, contact us here or contact us directly at info@responselink.com
Will my insurance cover ResponseLINK services?
In some cases, yes. Many county or state programs offer reimbursement or co-payment of some
services. Additionally, many private insurance companies also offer reimbursement for monitoring
services. In most cases, the service is a tax-deductible medical expense. Please check with
your local customer care representative for more details.
Which credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express. We also can set up your account
to be paid through an EFT (Electronic Funds Transfer) directly from you checking or savings account.
Can I have my checking account set up to pay my monthly bill?
Yes. We can do electronic fund transfers with checking accounts at no additional cost.
Top |
|
|
|
|
| |
|
|